Essential Qualities of a Good Mortgage Broker

More people than ever seem to be looking to a local mortgage broker for their options instead of their bank. There are some great reasons for this, including: having access to a pool of lenders, having just one inquiry on your credit report, and having access to a professional mortgage broker who knows the market you’re buying a home in, who knows the ins and outs of the mortgage industry, and who is focused on helping you succeed at getting your mortgage application approved.

Mortgage BrokersHiring a local mortgage broker in Rockingham, Cockburn, Baldivis or Kwinana is like hiring a mortgage broker anywhere. You want someone who is professional and easy to deal with, who knows the mortgage industry inside and out, and you want someone who can help you attain your goals of home ownership.

Before you set out to choose a Rockingham, Baldivis, Cockburn or Kwinana mortgage broker, you’ll want to have an idea of some of the good qualities to look for. Here are some ideas:


A good mortgage broker has experience. New mortgage brokers can be helpful, too–we all have to start somewhere. But before you work with someone who is green around the gills, consider whether or not they have a team of experts supporting them. If your situation is out of the ordinary, you may want to steer toward more seasoned professionals.


Does the local mortgage broker have a good reputation? Check their website for reviews and references and do a Google search to see what comes up. This could help you begin to understand whether or not you’re about to work with someone who really does have a great reputation.

Company Values and Procedures

Look at a few mortgage brokers and compare their company motto, how many lenders they work with, as well as how they orchestrate their process. Do they deal in a variety of types of loans? Can they help with your specific situation? Understanding a bit about how a company works can help you determine whether or not they are a professionally-run organisation. How helpful is their website? How courteous are they on the phone when you call?

Customer Service

A good mortgage broker returns calls promptly and provides helpful information. Many will go above and beyond the basic call of duty to make you feel like a valued customer. A mortgage broker wants you to be happy with the service that they’ve provided so that you’ll refer your friends and family members to them. Throughout your dealings with them, you should always feel like you are being treated courteously and that the broker has a genuine desire to help you reach your goals.

If you’re interested in talking to a Rockingham mortgage broker who cares, talk to us at Smartline Mortgage Brokers Rockingham. We know the area, the market, and how to maximise your chances of getting a favourable mortgage.