Testimonials

REPUTATION. We survive. We grow. We prosper.

The words above define us – everything comes down to our reputation, because without it, we have nothing.

Smartline Mortgage Brokers Rockingham enjoys an outstanding reputation with its panel of lenders, not only for the quality of its submissions, but also for the quality and integrity of its people. Below are some testimonials:

Bankwest Testimonial for TMGR BankWest has been a proud partner with The Mortgage Gallery for more than 10 years. As a bank, we safeguard our reputation for customer service, professionalism and ethics carefully and we take equal care in choosing our partners.

The Mortgage Gallery, one of the first broking houses in the business, has built its business from the ground up, to become one of our most reputable and reliable brokers. We have no hesitation in commending the management led by John Bignell as credible and capable, with excellent business acumen and an understanding of the mortgage market that is built on experience, perseverance and longevity.

The Mortgage Gallery has earned, and deserves, its credentials as a strong, established business, which is one of the leading forces in the industry with the high standards of excellence, professionalism and customer service that as a leading bank with a strong tradition of trust in the Australian community we require. –Mark Reid, Head of Retail Sales – BankWest
Commonwealth Testimonial for TMGR The Commonwealth Bank Third Party division is now recognised as an industry leader. Translation of our efforts into a successful operation, however, would not have been possible without the support and establishment of strong relationships with key industry players like yourself and your team at The Mortgage Gallery.

The quality and professionalism of your team, combined with your energy, enthusiasm and commitment to this industry, have formed a very solid platform for success. It is a pleasure to be associated with such an experienced and dedicated team of people and we look forward to continuing our professional association. –Kathy Cummings, General Manager, Third Party Banking – Commonwealth Bank
ANZ Testimonial for TMGR As a major lender in the mortgage broker industry, ANZ has had a long standing business partnership with The Mortgage Gallery, dating back over ten years. Over this time ANZ has developed a highly valued relationship with The Mortgage Gallery.

The Mortgage Gallery has been a successful player in the broker market and has grown their brokerage with ANZ in both size and volume. The expansion with ANZ has been supported by The Mortgage Gallery’s sound quality of applications submitted and their commitment to customer service.

I have no hesitation in recommending The Mortgage Gallery as a business partner of highest ethical and professional standard. –Glenn Haslam, Head of Broker Distribution and Relationships – ANZ Mortgage Group
Adam Blankendaal
09/Nov/2012		 Justin was very helpful and very friendly at finding me the best deal.
Felicity Hatzis
09/Nov/2012		 Justin has helped me twice now with organising a loan. He has been patient and prepared to persevere to do the very best for me and follows up to ensure I am completely satisfied. I have recommended him to friends and would always organise my future loans with him.
Tym Zon
09/Nov/2012		 Justin has helped us to secure a loan during a particularly difficult time in our life. He was very patient and helpful.
Kane Black
11/Nov/2012		 My broker took the stress out of buying my first home and put me at ease when I was worried that nothing seemed to be progressing. He was flexible in his availability, provided excellent service and still makes the occasional courtesy call.
Blanche Ashworth
12/Nov/2012		 We would not have been able to get a home loan if it wasn’t for Justin. He was so helpful from the first meeting and made sure we did it correctly so the banks couldn’t say no. We were pregnant with our first baby and he was so patient and did it fast so we were able to move in and be comfortable before our baby was born. We will always refer him to EVERYONE!
Emma Foster
27/Nov/2012		 Justin Smith @ mtge gallery in Rockingham helped us to buy our 2nd investment property it was so easy and he was so helpful and professional that I always recommend him to family and friends. Justin is Jovial, Understanding, Supportive, Trustworthy, Informative and No nonsense.
Vickie Naylor
27/Nov/2012		 Have found Justin to be upfront and honest. He has kept me informed as to what is happening.
Melissa Miles
27/Nov/2012		 My broker is excellent! He spells everything out for us so we completely understand what we are getting into, always has the time and patience for us, and best of all makes our life simple and helps us to make the right decision!
Carolyn Wheeler
27/Nov/2012		 Justin explained things in such a way that I could understand them. He answered all my questions without making me feel like I was being silly. He made me feel totally relaxed about the whole procedure.
Georgie Thomas
27/Nov/2012		 Why I love my broker Justin: We have been seeing Justin for many years and always find him to be honest and trustworthy. He always keeps us up to date with any changes that he thinks we may be interested in. He is our number one broker.
Hayley Wellington
27/Nov/2012		 Great, honest service and information.
Joanne Partner
27/Nov/2012		 Justin has demonstrated great patience and tolerance,despite our indecisiveness!
Stuart Rennie
27/Nov/2012		 I love my broker because he makes the process very easy from start to finish always ensuring we come out on top with the best possible results. And is generally a very nice guy to deal with.Will have
my business until the end.
Julian Ecclestone
27/Nov/2012		 My Mortgage Gallery Broker keeps me informed and up to date with the current market movements. This is very helpful in decisions regarding the purchase and sale of properties. Thank you for all your help and Merry Christmas 🙂
Zoe Cuming
27/Nov/2012		 Justin made time to listen to the stories behind our financial situation. And there was more; he gave an honest assessment about our chances of securing an investment property. And still more; he recommended some great tactics that we are using. We will be back for yet more!
Tammy Duckworth
27/Nov/2012		 Justin was efficient, helpful & was extremely knowledgeable in regards to different lenders, loan terms, interest rates etc. Furthermore, he was understanding of my situation & found me a loan that fulfilled all my requirements. Refinancing my home was much easier thanks to Justin. I would highly recommend Justin & the Mortgage Gallery to my friends & family. Thanks Justin.
Troy Hough
27/Nov/2012		 Justin has been extremely helpful and understanding of my personal situation. He has kept in touch regularly to see how my situation is panning out, a great personal touch. Will be recommending Justin to
anyone in need of finance. Thanks Justin.
Vickie Ball I love my broker, because he made investing in our first rental a breeze full approval from the bank within a week. Would recommend Justin’s service to anyone I know looking for a loan.
Damian Williams
28/Nov/2012		 Justin is very honest, helpful and friendly. He really made me feel positive about my options and thoroughly explained everything in a way I could easy understand. Always keen for a laugh.
Justin Wilson
28/Nov/2012		 When I set out to buy my first home I was completely bewildered by the mountain of things that I needed to do. Lucky for me I wandered into Justin Smith’s office one day and he guided me right through the process from beginning to end. Even helping me with issues that, as my broker, he didn’t have to help with. I couldn’t have wished for a better broker. Cheers!
Tim Fisher
28/Nov/2012		 Apart from: providing us with great service and handling all aspects of the loan which enabled us to continue our business activity without interuptions or frustrations.
Gary Shehan
28/Nov/2012		 My broker Justin was very professional and prompt with every aspect of my financing, Justin always makes me feel comfortable and that gave me the confidence that the right deal was being done for me, I would not hesitate in recommending The Mortgage gallery or Justin to anyone.
Dennis Byrne
29/Nov/2012		 He is friendly and easy to talk to and gives you a range of options to suit your needs he is happy to answer questions and in my case has always given good professional advise ,I will always return to Justin at the mortgage gallery.
Philip Thompson
30/Nov/2012		 Very helpful and friendly on the phone from the outset even before meeting face to face. Made what we thought would be a nervous encounter into a very friendly and greatly informative meeting with a distinct air of relaxation and informality.
Paul Dunne
03/Dec/2012		 We love our broker because we know that he is so good at what he does, that he is going to make the dream of owning our own home a reality. Good on ya Justin.
Darron Leith Collins
03/Dec/2012		 I found Justin to be very helpful and willing to do what was best for me witch was to put me on a better home loan rate.
Jodie Collins
10/Dec/2012		 I was a first home buyer with very limited knowledge about the purchase of a property. Justin was fantastic in explaining all of the procedures, right down to helping me find a great settlement agent. I am also in the Navy and was required to be at sea for the majority of the finance period.

Justin took care of everything, kept me informed via email and helped me to concentrate on my job and training in the lead up to my deployment with the Navy to Afghanistan.